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LABORATORY
TRAINING >>
Short
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training, tailored and designed
alongside companies.
WORKPLACE
TRAINING >>
Industry-based course that is delivered in the workplace
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Customer
Care and Service
The provision of first class customer
care and service is intrinsic to the success of any successful
biotechnology business. This unit provides an overview of
best practices in communicating with the customer either
via face-to-face contact, or by telephone, post, fax or
email.
Course Overview
- What you will Learn
- Introduction
- Telephone Calls
- Communication via Fax, Email or Post
- Direct Customer Communication
- Assessment
 Click
here to sample one of the many interactive teaching activities
in this course
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